Privacy notice

The Export Credit Guarantees and the Untied Loan Guarantees have been established and effective foreign trade promotion instruments of the Federal Republic of Germany for decades. Euler Hermes Aktiengesellschaft manages these state promotional instruments as mandatary of the Federal Republic of Germany and is the point of contact for all questions relating to the foreign trade promotion schemes.


This privacy notice pertains to the following company:


Euler Hermes Aktiengesellschaft

P. O. Box 50 03 99 in 22703 Hamburg

(“Euler Hermes“, “we”, “us” or “our”)


At Euler Hermes your personal data is important to us and we treat it with care. This privacy notice explains the kinds of personal data we collect about you, how and why we collect and use it and how long it is kept. We also explain your rights to access, correct or object to the processing of this data (including requesting deletion, subject to applicable laws and regulations).

Please read this privacy notice carefully. And in case you have any questions, contact us at Privacy.DE(at)



1. General information

1.1 This section pertains to customers, prospective customers, third parties as well as individuals who are just visiting our website.


1.2 Is Euler Hermes a “data controller”? What does that mean?

Yes, Euler Hermes is a “data controller” as defined by the applicable laws and regulations (especially the EU General Data Protection Regulation (GDPR)). This means that Euler Hermes is the legal entity in control of the personal data it collects and is required by law to ensure policies, processes and procedures are in place to safeguard this data and respect the rights of the individuals whose data is collected.


1.3 What kind of personal does Euler Hermes collect about you?

Depending on the personal data you provide or preferences you select, Euler Hermes may collect the following categories of personal data about you:

  • Data you provide us, e.g. when you sign up for our services, like name, email address, telephone number, job title, company name.
  • If you visit our website, we collect information about you by using cookies. A cookie is small piece of data that is stored on your device and allows us to re-identify your browser when you visit our site again. We use cookies to provide you with a user-friendly, safe and effective website and to tailor our services to your needs and interests, e.g. by customising your browser experience. If you wish to learn more about cookies, please go to the cookie section here (2.2).
  • Information we obtain from third parties (e.g. information services providers) or public sources (e.g. commercial registers).


1.4 For what purposes and on what legal basis does Euler Hermes use your personal data?

We use your personal data on the basis of

  • your consent, to
    • provide, maintain, improve and develop our services and tailor them to your needs and interests
    • communicate with you
    • inform and advise you on Euler Hermes’s products
  • for the preparation and/or the performance of a contract with you, to
    • prepare offers for one of our products, deliver our services to you and fulfil our mutual contractual obligations
    • set up and maintain your user accounts, for technical support or for other related purposes
  • our legitimate interests, to
    • provide, maintain, improve and develop our services and tailor them to your needs and interests
    • conduct customer satisfaction surveys
    • enhance the security of Euler Hermes’ IT-systems for the benefit of all our users
    • communicate with you
  • compliance with legal obligations to comply with law enforcement or disclosure requests, or where required or permitted by applicable laws, court orders, government regulations or government authorities, or where it is necessary to investigate, prevent or to take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our policies or terms of use.

If we use your data for any other purposes than described in this privacy notice, we will inform you about such other purpose and will obtain your consent where required.


1.5 Where will your personal data be processed?

Personal data collected by Euler Hermes may be processed both inside and outside the European Union (“EU”) and the European Economic Area (“EEA”), subject always to contractual restrictions regarding confidentiality and security in line with applicable data protection laws and regulations. We will not disclose your personal data to parties who are not authorised to process them.

Please note that EU/EEA Member States and other countries all have different laws regarding the protection of personal data. When your personal data is transferred from your own country to another country, the laws and rules that protect your personal data in the country to which your information is transferred to may be different (or less protective) from those in your country of residence. For example, the circumstances in which law enforcement authorities can access personal data may vary from country to country.

Whenever we transfer your personal data for processing outside the EEA, we will implement effective transfer mechanisms (EU Standard Contractual Clauses of Binding Corporate Rules) to ensure an adequate level of data protection.


1.6 How long do we keep your personal data?

We will not retain your personal data longer than necessary to fulfil the purposes for which it was collected for or to fulfil legal obligations, or as permitted by law, e.g. to defend legal claims. Afterwards, we will delete your personal data. The individual retention periods depend on the type of personal data and the purpose of its processing.


1.7 What are your rights in respect of your personal data?

To the extent permitted by applicable data protections laws and regulations, you have the right to

  • access personal data held about you, including information such as, for example, the source and the categories of the data, the purposes of the processing, the recipients (or categories thereof) and the respective retention period;
  • request the update or correction of your personal data so that it is always accurate;
  • obtain your personal data in an electronic format for you or for another controller;
  • request the deletion of your personal data if it is no longer needed for the purposes for which they were collected or otherwise processed;
  • restrict the processing of your personal data in certain circumstances, for example, where you have contested the accuracy of your personal data, for the period enabling us to verify its accuracy;
  • object to the processing of your personal data on specific grounds relating to your particular situation that overrides our compelling legitimate grounds for the processing; and
  • withdraw your consent at any time where your personal data is processed with your consent, without affecting the lawfulness of processing based on consent before its withdrawal or where there is another legal basis for processing your data (e.g. overriding legitimate interests);
  • file a complaint with the data controller and/or the relevant data protection authority.
  • You may exercise these rights by contacting us and providing your name and email address as well as the purpose of your request.


2. Websites

The websites are provided by Euler Hermes Aktiengesellschaft within the scope of the mandate from the Federal Republic of Germany for the management of export credit guarantee scheme. Euler Hermes Aktiengesellschaft is responsible for the technical maintenance of the domain and the customer portal


2.1 How does Euler Hermes collect your data?

On its websites, Euler Hermes collects only the personal data that you voluntarily provide in online forms or that you otherwise allow us to collect according to the cookie preferences you selected when you first accessed our page. You have the right to withdraw your consent at any time, and if you do so we will discontinue the processing of your data collected on this website.


2.2 Cookies

A cookie is a small piece of data that is stored on your computer or mobile device and allows the website to “remember” your actions or preferences over time. We use cookies to ensure the proper function of our website and to facilitate your access to it by collecting information on your device and preferences (e.g. your browser and your preferences). In principle you can also use our websites without cookies. If you want to use our website fully and conveniently you should accept those cookies. You can change your cookie settings, e.g. withdraw your consent, at any time here:

Please note: If you permanently remove cookies from your device, the “opt-out cookie” of Google Analytics will also be deleted. You need to deactivate this cookie for an effective opt-out.

There are several types of cookies:

(a) Session Cookie (or “temporary cookie”)

A session cookie allows us to store your action during your browser session (e.g. your log-in data). Session cookies cannot be deactivated and are erased when you close your browser or exit our website.

(b) Persistent Cookie (or “tracking cookies”)

A persistent cookie is stored on your device in between browser sessions. These cookies help us to remember your preferences or actions every time you visit our website until the expiry date of the cookie. These cookies are also used to keep you logged on to our website. As soon as the cookie is deleted, you need to enter your log-in credentials again.

On our website, we use the following Cookies:

Bezeichnung des CookiesZweckSpeicherdauerArt des Cookies
SitzungsspeicherStellt den ordnungsgemäßen Betrieb der Website sicher, indem Basisdaten übermittelt werden.Werden gelöscht, wenn Sie die Webseite wieder verlassen., Neos_Session
Google Tag Manager Tracking CookieSammelt statistische Benutzerdaten und sendet sie an Google Analytics zur Verbesserung der Website.< 1 Stunde_dc_gtm_UA117277387-1, _dc_gtm_UA-117277387-3
Google Analytics Tracking CookieSammelt anonymisiert individuelle Benutzerdaten und sendet sie an Google Analytics zur Verbesserung der Website.26 Monate_ga, _gid
Google Analytics Tracking CookieDieses Cookie speichert, ob Sie dem Tracking durch Google widersprochen haben.28 TagegaOptOut
Google Analytics Tracking CookieDieses Cookie speichert, ob Sie dem Tracking durch Google zugestimmt haben.120 MonateallowCookies
Access-CookieDieses Cookie ist nötig, damit Sie sich in das geschlossene Kundeportal einloggen können.Wird gelöscht, wenn Sie die Webseite wieder verlassen.BSCI-CS-*
Submit-CookieDieses Cookie ist nötig, damit Sie im geschlossenen Kundenportal identifiziert werden und Daten übermitteln können.Wird gelöscht, wenn Sie die Webseite wieder verlassen.XSRF-TOKEN


Google Analytics privacy notice:

Our website uses Google Analytics, a web analysis service of Google Inc. (“Google”). The use is based on Article 6(1) sentence 1 lit. f) GDPR. Google Analytics uses so-called “cookies”, text files, which are stored on your device and enable an analysis of how you use the website. The information generated by the cookie on your use of the website, such as

- browser type/version

- operating system used

- referrer URL

- IP address

- time of the server request,

are normally transmitted to and stored on a Google server in the USA. The IP address of your browser transmitted by Google Analytics will not be combined with other Google data. In addition, we have extended Google Analytics on our website by the code “anonymizeIP”. This guarantees that your IP address is masked so that all data is collected anonymously. The complete IP address will only be transmitted to a Google server in the USA in exceptional case and shortened there.

Acting as subcontractor of the operator of this website, Google will use this information to analyse your usage of the website, to prepare reports on the website activities and to provide other services related to the website and web usage for website operator. You can prevent the storage of cookies by activating the respective settings in your browser software; however, we would like to point out that you may not be able to fully use all function on this website in this case.

Besides, you can prevent Google from collecting and storing the data generated by the cookie and related to your usage of our website (including your IP address) by downloading and installing the browser plug-in available under the following link:


2.3 Customer portal MyAGA

The closed user group “myAGA” is an additional, free application service of Euler Hermes Aktiengesellschaft offering templates for applications and communications. If you wish to use this service, we will collect and store personal data in the course of the registration process. Once you can access “myAGA” after the registration, we will collect and store the data we require to perform our duties and manage the handling of the export credit guarantees. Both you and Euler Hermes Aktiengesellschaft can access your user profile on “myAGA”. This means that you as user of “myAGA” have direct influence on the data quality. The user data from the closed user group “myAGA” will not be combined with data cillected from your visit of the public sections of the website of Euler Hermes Aktiengesellschaft.


3. How can you contact us?

If you have any queries about your personal data, you can contact us at privacy.DE(at)


4. How often do we update the privacy notice?

We regularly review this privacy notice and make changes to it from time to time. We will ensure the most recent version is available here and we may additionally notify you directly (e.g. via email) in the event of any significant changes. This privacy statement was last updated on 24.05.2018.


Contact for data protection issues

If you have any queries regarding collection, processing, storage or use of your personal data by Euler Hermes Aktiengesellschaft, you can contact:

The data controller pursuant to the General Data Protection regulation:

Euler Hermes Aktiengesellschaft
Gasstraße 29
D-22761 Hamburg 

Our Data Protection Officer

Data Protection Officer of Euler Hermes Aktiengesellschaft
Friedensallee 254
D-22763 Hamburg

Please write to us to get the certificate: Secure e-mail support
 Information about secure e-mail: Certificate Practice Statement (CPS) der EH CICA
Contact: +49 (0) 40/88 34-25 00.



© Euler Hermes Aktiengesellschaft (Euler Hermes) 1998-2018. All rights reserved.

Euler Hermes reserves the right to alter or amend the information, products and services offered on these pages at any time without prior notice.

To the extent described above, all texts, pictures, graphics, sound, video and animation files as well as their arrangement are subject to the copyright of Euler Hermes and other laws protecting intellectual property rights. They may not be copied for commercial purposes or for passing them on, or modified and used on other websites. On some pages of the domain there are also pictures which are subject to the copyright of those who made them available.

This website offers only general information; it is intended to give any interested Internet user an overview of the export credit and untied loan guarantee schemes of the Federal Republic of Germany, which are handled by Euler Hermes. We do not assume any liability whatsoever for decisions taken by the user on the basis of the afore-mentioned information. Please note that the content does not constitute any individual legal, economic, accounting, tax or any other specialized information or advice; where such advice is required, a professional should be consulted who can take the actual circumstances of the particular case into account.

The information presented on this website was compiled with due care. Nevertheless Euler Hermes does not assume any liability, for whatever cause in law, for the accuracy, timeliness and completeness of the information supplied.

This website contains links to websites of third parties. Euler Hermes does not have any control over these websites and the information, products or services which are offered in them and therefore Euler Hermes assumes no liability, for whatever cause in law, for third party content.

The company styles, logos and trademarks which have been registered on Euler Hermes’s behalf, are the property of Euler Hermes and must not be used without its prior written consent.

Any existing of future legal relationship shall be governed exclusively by German law and only German courts shall have jurisdiction over such a relationship.